Q1: Do you accept small order quantity to start?
A: Yes, we’d love very much to support our customers with small order quantity.
Q2: What payment term do you work with?
A: Most of our customers pay through T/T，Paypal, Credit Card, West Union, Money Gram.
Q3: What’s your leadtime and shipping?
A: Within 7 days for order of our brand, whithin 20 days for order of customized brand. We send most of the packages by express or base on customers’ request.
Q4: Do you provide ODM,OEM service?
A: Yes, we provide ODM&OEM service to many customers in package and lenses customization.
Q5: Can I get samples for testing before offical orders?
A: Yes. We have stock of all colors from the catalog. It’s convenient to arrange samples.
Q6: What certifications do you have for your products?
A: Our factory is ISO certified and all our products are CE certified.
Q7: Customers complain that contacts keep moving in eyes and don’t stay in place,why?
A: The most common reason is that the base curve and diameter do not fit your eyes. The curvature of the cornea in the front of the eye can be quite different from person to person, the contact lens should fit appropriately on that surface. If the contact lens is too tight, it cannot move properly. If it is too loose, it will move in your eyes and even slip off. Go back to your optometrist to confirm the size that fits your eyes. If it has started happening only recently, and with the base curve that you usually wear successfully in that eye, then the most possible reason is the lens is inside out. Try inverting the lens and see if it stays where it belongs.
Q8: Can we sleep with contact lenses in?
A: No. It’s important to never sleep with your contact lenses whether they’re hard or soft, except those specifically designed and approved for extended wear. This is because the tissues of your eyes need oxygen in order to function properly. When you’re awake, your open eye gets oxygen from your tears and the air. However, when you are sleeping your eyelids are shut and there is less oxygen being transmitted to your cornea from the surrounding air. If you have left your contact lenses in, this prevents even more oxygen from getting to your eye because the plastic acts as a physical barrier to the process. When the eye doesn’t get enough oxygen, a condition called corneal neovascularisation can occur where small blood vessels grow in the cornea in order to provide an oxygen supply to the area. Aside from this condition, leaving your contact lenses in overnight can also lead to redness in the eyes, eye strain or pain and increased sensitivity to light. The lens itself may tighten while on the eye, which can result in tiny rips or tears on your cornea (the front surface of your eye).This may increase the risk of an eye infection, inflammation or abrasions.
Q9: Can we Swim With Contact Lenses?
A: No, swimming with contact lenses should be avoided whenever possible to help prevent bacterial contamination of your eye. Swimming with contacts can result in eye infections, irritation and potentially sight-threatening conditions such as a corneal ulcer. The FDA recommends that contact lenses should not be exposed to any kind of water, including tap water and water in swimming pools, oceans, lakes, hot tubs and showers.
Q10: Should we Put In Contacts Before Or After Makeup Application?
A: One thing for sure: put your contacts in before applying your makeup. This way, you avoid the risk of getting makeup particles on them. There’s a risk when you apply makeup first and then put in your contacts, not only messing up your makeup, but also accidentally getting chemicals on your lenses causing further irritation. If you’re using any kind of sprays, the spray can get on your contact lenses. Close your eyes (and even cover your eyes with one hand) during application and after, as spray particles linger in the air.
Q11: What should we do if contact lenses stick together?
A: Before attempting to get your contact lenses unstuck, place the lens in the palm of your hand and soak it thoroughly with an approved contact lens solution. Gently roll the lens with your index finger in the palm of your hand in a back and forth motion. If gently rubbing does not separate the lens edges, soak it in solution until it resumes normal shape.